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How we handle your account information and payment data

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep withdrawal records secure. You control your personal information and can request changes or deletion anytime through the account dashboard or support channels.

Account data stays encryptedPayment records kept secureRequest data access anytimeControl your preferencesWithdrawal history protected
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kraiya How we handle your account information and payment data
PRIVACY CONTACT

How to reach us about your data

Submit a data access request through the account settings privacy tab, email our data protection contact for detailed inquiries, or open a live chat session to ask how your payment information is stored. We respond to most privacy requests within five business days and provide account data exports in readable format.

Live Chat Privacy Team Open the chat widget from any logged-in page and select data privacy from the topic menu. Our team handles requests for data access, correction, and deletion during support hours and logs your request immediately for follow-up.
Email Data Protection Send detailed privacy inquiries to the email address listed in your account footer. Include your registered phone number and account username so we can verify your identity before releasing personal information or processing deletion requests.
Account Settings Panel Navigate to account settings, then privacy controls, to download your transaction history, update communication preferences, or request account closure. Most self-service actions complete instantly; deletion requests enter a seven-day review window for security.
DATA SAFEGUARDS

How we protect your privacy across the platform

Every session runs over encrypted connections. Payment data from bKash, Nagad and Rocket stays tokenized so transaction details never appear in plain text on our servers. We log access to your account records and review unusual patterns daily to catch unauthorized entry attempts early.

Session Encryption

All traffic between your device and our servers uses current TLS standards. Account credentials and payment details transit encrypted, and we reject connections from outdated browsers that cannot support secure protocols.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember language preference. Third-party analytics track page views but not personally identifiable payment data. You can disable non-essential cookies through your browser settings.

Data Retention Terms

Transaction records remain on file for the period required by financial regulations in eligible jurisdictions. Marketing preferences and session logs expire after account closure unless longer retention is legally mandated. Request a data summary anytime via account settings.

Account Security Controls

Enable two-factor authentication from the security tab to require a one-time code sent to your phone whenever you log in from a new device. Change your password monthly and review active sessions to spot devices you do not recognize.

Common questions about your data on kraiya

We collect your phone number, date of birth, preferred currency, and device information during signup. When you make your first deposit via bKash, Nagad or Rocket, we store the payment reference and transaction ID for withdrawal verification purposes.

Yes. Log in and visit account settings, then privacy controls, to download a file containing your registration details, deposit and withdrawal history, betting records, and communication preferences. The export completes in a few seconds.

Open account settings, select close account, and confirm the deletion request. We archive transaction records as required by law but anonymize your name, phone number and payment identifiers within seven days after the account closes.

We share payment identifiers only with bKash, Nagad and Rocket to process your deposits and withdrawals. We do not sell your data to marketers or third-party advertisers, and we do not pass betting records to external analytics platforms.

Financial regulations in eligible regions require us to retain deposit, withdrawal and betting records for a set number of years. After that period expires, we delete the records unless your account remains active or legal holds apply.

We use session cookies to keep you logged in and preference cookies to remember your language setting. Analytics cookies track page views but not personal payment data. Disable non-essential cookies in your browser; essential cookies stay active to maintain account security.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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